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Bitrix24 Bond refund · Bond Hub · Tenancy Services
Bond refund NZ — the letter asking your landlord to lodge the refund in Bond Hub
Short answer. The paper bond refund form is gone since 29 June 2026: now the landlord submits the refund in Bond Hub and you confirm it. Full refund: reasonable condition, no damage beyond fair wear and tear, no repairs needed, nothing owing (rent, water) (Tenancy Services — Refunding a general bond).
- Agree or disagree in Bond Hub — tenants have 12 working days (counted here as about 16 calendar days)type the date
Check your own case.
Tenancy Services: tenants have 12 working days to respond; once all tenants agree, the bond is refunded the following day. Working days skip weekends and public holidays.
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Bond refund · Bond Hub · Tenancy Services
Your letter asking the landlord to lodge the bond refund — ready in a minute
Five fields and the letter is written: who you are, the landlord, the address, the day the tenancy ended and the bond. Open it, add the bond number and send it. No sign-up.
- Add the bond number (on your bond lodgement letter or in Bond Hub) and send the letter by email, so you have the date.
- When the landlord submits the refund you get a notification from Tenancy Services: you have 12 working days to agree or disagree. Check your spam folder.
- No reply in about a week? Use the follow-up letter in the file, call Tenancy Services on 0800 836 262, and if you cannot agree, apply to the Tenancy Tribunal.
From Tenancy Services (tenancy.govt.nz), checked 21 October 2026: since 29 June 2026 bond refunds are submitted by the landlord in Bond Hub or property management software; tenants have 12 working days to respond; the bond is refunded the day after tenants agree. A letter, not legal advice.
Lida, Layers template assistant
Tell me the landlord, the address and the bond, and I will write the letter asking for the refund in Bond Hub.
The checklist and the follow-up letter are in the same file.
Deadlines
The rules, with the source
| What | Deadline | Source |
|---|---|---|
| Full refund | Reasonable condition, no damage beyond fair wear and tear, no repairs needed, nothing owing (rent, water) | Tenancy Services — Refunding a general bond |
| How the refund starts | Landlord submits it in Bond Hub or property management software; paper refund form no longer available from 29 June 2026 | Tenancy Services — How to apply for a bond refund |
| Your part | All tenants agree or disagree within 12 working days; refund paid the next day after you agree | Tenancy Services |
| If you cannot agree | Either party can apply to the Tenancy Tribunal; Tenancy Services helps on 0800 836 262 | Tenancy Services |
A general bond can be at most 4 weeks' rent and a pet bond at most 2 weeks' rent (Tenancy Services). Only deductions you agree to, or a Tribunal order, come out of the bond.
Step by step
What to do, in order
1
Fill in five fields
Your name, the landlord, the rental address, the day the tenancy ended and the bond.
2
Send the letter
Add the bond number and email it, so you have the date in writing.
3
Confirm in Bond Hub
When the notification arrives, agree to the amount — or disagree, and the Tribunal decides.
Questions
How do I get my bond back in NZ?
Ask your landlord to submit a bond refund request in Bond Hub (or their property management software). You get a notification from Tenancy Services and confirm it; Tenancy Services says the bond is refunded the following day.
Is there still a bond refund form?
Tenancy Services says the bond refund, change of tenant and change of landlord forms are no longer available from 29 June 2026. Refunds go through Bond Hub.
How long does a bond refund take?
Tenants have 12 working days to respond to the landlord's request; once you agree, the refund is paid the following day. A completed application takes up to 10 working days to process.
What if my landlord will not lodge the refund?
Send the follow-up letter, then call Tenancy Services on 0800 836 262 — they can help tenants submit a bond refund application. If you cannot agree, either of you can apply to the Tenancy Tribunal.
What can the landlord take from the bond?
Money owed — for example unpaid rent, water, or damage beyond fair wear and tear. The landlord gets that amount and you get the rest; anything you do not agree to goes to the Tenancy Tribunal.
Is it free? Do I need to sign up?
It is free and you do not need to sign up. With a free account you can save a copy of the letter to your Layers.
Official sources
Other documents
Keep the papers in one place
Letters, receipts and notices in one folder you can share with family or a lawyer. The templates and the editor are free; Layers is free for up to 20 people.
A letter template, not legal advice. Tenancy Services and the Tenancy Tribunal decide disputes.