Jira & Confluence 
Bitrix24 Carriage by Air Act 2012, as amended by Act XL of 2026
Flight cancelled or delayed? — refund and expenses claim to the airline ready
Short answer. The letter asking the airline for a money refund of the unused ticket and your documented expenses is open below. Which court hears the claim: The Consumer Court established under any law; where there is none, a court of competent jurisdiction notified by the Federal Government (Carriage by Air Act, 2012, s.2(c), inserted by Act No. XL of 2026).
- Last day to file a claim against the airline in court (2 years): type the date
- Reply period you give the airline in this letter (15 days) — enter the date the airline received your letter: type the date
Check your own case.
Section 5A(1) of the Carriage by Air Act, 2012 (inserted by Act No. XL of 2026): no action against a carrier for damage covered by the Carriage by Air Conventions after more than two years from arrival at the destination, from the date the aircraft ought to have arrived, or from the date the carriage stopped. The 15 days are your own period in the letter.
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Meera, Layers template assistant
Give me the date your flight should have landed, and I will show you the last day you can still go to court.
Attach every receipt, even small ones. A claim without proof is the first thing to be refused.
An illustrated character, not a lawyer.
Deadlines
The rules, with the source
| What | Deadline | Source |
|---|---|---|
| Which court hears the claim | The Consumer Court established under any law; where there is none, a court of competent jurisdiction notified by the Federal Government | Carriage by Air Act, 2012, s.2(c), inserted by Act No. XL of 2026 |
| Time limit for the claim | Two years from arrival, from the date the aircraft ought to have arrived, or from the date the carriage stopped | Carriage by Air Act, 2012, s.5A(1) |
| How fast the court decides | Final order or decree within six months of institution; if not, day-to-day hearing and report to the High Court | Carriage by Air Act, 2012, s.5A(4)–(5) |
| Evidence | The Court may rely on documents produced by the parties | Carriage by Air Act, 2012, s.5A(3) |
| When the amendment applies | Act No. XL of 2026 came into force at once; assent 29 May 2026, published 18 June 2026 | Carriage by Air (Amendment) Act, 2026, s.1(2); Gazette of Pakistan, Extraordinary |
The 2026 amendment also raised the liability limits in the Fourth Schedule (international carriage) and the Fifth Schedule (domestic carriage). Whether a cancellation caused by airport closures or security alerts gives a right to compensation beyond the refund depends on the facts and the airline's conditions; the letter claims the refund and documented expenses and asks for the reason in writing.
Step by step
What to do, in order
1
Collect your proof
E-ticket, payment receipt, the airline's SMS or e-mail about the cancellation or delay, and every receipt for hotel, food or a new ticket.
2
Fill in the table
One line per passenger, then each expense with its amount.
3
Ask for money, not a voucher
The letter asks for a refund to your card or account unless you agree to a credit in writing.
4
Send it with proof of delivery
By e-mail to the address on the airline's website and by courier or registered post. Copy your travel agent.
5
Wait 15 days
Answer quickly if the airline asks for documents. Keep all replies.
6
Consumer Court if needed
File within 2 years. Bring the letter, the proof it was received and your receipts.
Questions
The airline offered a voucher. Do I have to take it?
The letter asks for a refund in money unless you agree to a voucher in writing. If you accept a voucher, write down its value and expiry date.
I bought the ticket from a travel agent. Who pays?
Send the letter to the airline and a copy to the agent who issued the ticket, so both have the claim on record. Attach the agent's invoice.
My Umrah package was lost because of the cancellation. Can I include it?
List it as an expense with the package invoice. The airline will answer item by item; the tour operator is a separate claim.
Official sources
Other documents
Keep the papers in one place
Letters, receipts and notices in one folder you can share with family or a lawyer. The templates and the editor are free; Layers is free for up to 20 people.
This is a ready document and a deadline calculation, not legal advice.