Jira & Confluence 
Bitrix24 Bangladesh · Consumer Rights Protection Act, 2009 · sections 60 and 76
Order not delivered or refund refused? — DNCRP complaint ready, 30-day deadline counted
Short answer. Your complaint to the Directorate of National Consumer Rights Protection is open below: fill in the seller, the order and what went wrong. Deadline to complain: Within 30 days of the cause arising; a late complaint is not acceptable (Consumer Rights Protection Act, 2009, section 60).
- Last day to file your complaint with DNCRP (30 days): type the date
Check your own case.
A complaint about an act against consumer rights is not acceptable unless it is made to the Director General or an authorised officer of the Directorate within 30 days of the cause arising (Consumer Rights Protection Act, 2009, section 60). File earlier if you can: if several dates could count as the start, use the earliest.
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Give me the date the problem arose, and I will show you the last day to file with DNCRP.
Put the bKash or bank transaction ID in the table. It is the strongest proof that you paid.
An illustrated character, not a lawyer.
Deadlines
The rules, with the source
| What | Deadline | Source |
|---|---|---|
| Deadline to complain | Within 30 days of the cause arising; a late complaint is not acceptable | Consumer Rights Protection Act, 2009, section 60 |
| Who can complain and to whom | Any person who is or may be a consumer, in writing, to the Director General or an authorised officer | Section 76(1) |
| What DNCRP does | Inquires into the complaint without delay; if proved, may impose an administrative fine | Section 76(2)–(3) |
| Your share of the fine | 25% of the fine realised is paid to the complainant at once | Section 76(4) |
| Typical acts against consumer rights | Not delivering the promised product or service properly; false advertisement; selling above the fixed price; adulterated or expired goods | Sections 45, 44, 40, 41, 51 |
The 30 days count from the day the problem arose, not from the order date. Keep the received copy or complaint number.
Step by step
What to do, in order
1
Find your start date
The missed delivery date, the day you got the wrong product, or the day the refund was refused.
2
Check the deadline
Enter that date above. You have 30 days.
3
Fill in the tables
Your details, the seller's page or shop, order number, amount and payment ID.
4
Attach proof
Invoice or order screenshot, bKash/Nagad/bank record, advertisement and chat screenshots, NID copy.
5
Submit to DNCRP
By hand at the head office or district office, or through DNCRP's online complaint channel. Keep the received copy.
6
Follow up
DNCRP inquires and may call both sides to a hearing. Bring originals.
Questions
My order was 2 months ago. Is it too late?
The 30 days run from the date the cause arose, for example the promised delivery date that was missed or the day the seller refused a refund. If that was more than 30 days ago, the Act says the complaint is not acceptable.
Will DNCRP get my money back?
The Act lets DNCRP inquire into your complaint and fine the seller, and 25% of a fine that is realised is paid to you. Ask for the refund or delivery in your complaint; the outcome depends on the inquiry.
Can I complain about an online shop on Facebook?
Yes, the Act protects consumers whoever the seller is. Give the page name, link and any phone number, plus screenshots of the post and the chat.
Official sources
Other documents
Keep the papers in one place
Letters, receipts and notices in one folder you can share with family or a lawyer. The templates and the editor are free; Layers is free for up to 20 people.
This is a ready document and a deadline calculation, not legal advice.