Jira & Confluence 
Bitrix24 Singapore · Small Claims Tribunals Act s.5 · up to S$20,000, within 2 years
Prepaid package unused and the shop closed? — letter of demand ready, deadlines counted
Short answer. Your letter of demand is open below: fill in what you paid, what you used and what is left. Claims the Tribunals hear: Claims relating to a contract for the sale of goods or the provision of services (and some others) (Small Claims Tribunals Act 1984, s.5(1); the Schedule, para 1(a)).
- Reply deadline to put in your letter if you send it on this date (14 days — your deadline, not a legal one): type the date
- Last day to file at the Small Claims Tribunals (2 years after the cause of action arose): type the date
Check your own case.
Small Claims Tribunals Act 1984 s.5(3)(b): a tribunal has no jurisdiction over a claim after the expiry of 2 years after the date on which the cause of action accrued. For an unused package this is usually when the service stopped or the business refused to perform; if in doubt, count from the earlier date. The 14 days is a reasonable deadline for your letter, not a rule of law.
Start typing right in the document — no sign-up. It stays in this browser; save it to your free Layers account to keep it, open it on your phone and share it.
Lida, Layers template assistant
Enter the date the service stopped, and I will show you the deadline for your letter and the last day to file a small claim.
Fill the table with real numbers — sessions bought, used and left. It turns your loss into one clear figure.
An illustrated character, not a lawyer.
Deadlines
The rules, with the source
| What | Deadline | Source |
|---|---|---|
| Claims the Tribunals hear | Claims relating to a contract for the sale of goods or the provision of services (and some others) | Small Claims Tribunals Act 1984, s.5(1); the Schedule, para 1(a) |
| Claim limit | S$20,000, or S$30,000 with a Memorandum of Consent signed by both parties | Small Claims Tribunals Act 1984, s.5(3)(a), (4); Singapore Courts — File a small claim |
| Time limit | Not after 2 years from the date the cause of action accrued | Small Claims Tribunals Act 1984, s.5(3)(b) |
If the business has been wound up or is in liquidation, a Small Claims order may be hard to enforce. Act early, keep every receipt, and ask your card issuer about a dispute if you paid by card.
Step by step
What to do, in order
1
Gather the proof
Invoice, payment record, sessions used, closure notice with the date.
2
Work out the refund
Price × unused sessions ÷ total sessions.
3
Send the letter
By e-mail and registered post, to the outlet and the registered address.
4
Call your card issuer
If you paid by card, ask about disputing the charge — do it now, not after 14 days.
5
Complain to CASE
If no refund by your deadline, or straight away if many customers are affected.
6
File a small claim
Up to S$20,000, within 2 years. Bring this letter as proof you asked first.
Questions
The terms say 'no refunds'. Can I still ask?
You can still ask. This letter is about the business not providing what you paid for, not about you changing your mind.
The company has closed. Who do I send it to?
Use the business name and UEN on your invoice and send to both the outlet and the registered address.
Is there a deadline?
The Small Claims Tribunals cannot hear a claim filed after 2 years from when the cause of action arose. If you paid by card, your card issuer sets its own dispute window — ask them now.
Official sources
Other documents
Keep the papers in one place
Letters, receipts and notices in one folder you can share with family or a lawyer. The templates and the editor are free; Layers is free for up to 20 people.
This is a ready document and a deadline calculation, not legal advice.